Frequently Asked Questions About These Terms
Contact live chat or email support with your registered phone number and email. We'll send you a password reset link to your email within five minutes. If your account is locked due to unusual activity, verify your identity through the link we send, and access will be restored.
Yes. Go to Account Settings and update your phone or email directly. The change takes effect immediately. However, withdrawals may require re-verification using your new contact details for security. We'll send a confirmation code to both old and new numbers.
Minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS. Maximum withdrawal per day is Rp 50,000,000. Deposits have no daily cap. Amounts exceeding limits require additional verification steps sent to your registered phone.
DANA, OVO and GoPay withdrawals clear within five to fifteen minutes. QRIS and bank transfer withdrawals typically arrive within two hours. If a withdrawal hasn't appeared after four hours, contact support with your transaction ID from the lobby history.
Report it immediately through live chat or email support. Include your account username, the date and time of the activity, and the amount involved. We'll freeze your account pending investigation and issue a resolution within 48 hours of your report.
You own your account and all funds in it. We can only close an account for rule violations—such as multi-accounting, fraud or payment disputes. In that case, we'll notify you by email with a reason and process any remaining balance within five business days.
Updates to Terms and Conditions are posted in your Account Notifications centre before they take effect. We also send an email to your registered address at least 14 days before any major change. Your continued account use after the effective date means you accept the updated Terms.
